At Theory, we require 24-hour advance notice for canceling or rescheduling all appointments. This allows us to open up appointments for other clients, and utilizing our time as wisely as possible while we are scheduled to be working. If you are unable to meet this requirement, you may be charged a fee up to 50 percent of your missed appointment. We appreciate your understanding.
We do our best to keep appointments at their scheduled time, but hair and schedules can sometimes be unpredictable. Because everyone’s time is valuable, we always try to notify clients if we are running late, and ask that clients do the same. Excessively late arrivals may result in a rescheduled appointment or an adjustment to scheduled services.
As a courtesy, we will text or email you an appointment confirmation 48 hours before your scheduled appointment. If we do not receive a confirmation, we will attempt to call and confirm your appointment 1 business day before the appointment. However, if we are unable to call or reach you, please understand that it is your responsibility to keep track of dates and times in order to avoid late arrivals, missed appointments, and a potential cancellation fee.
As a courtesy to other salon guests, and in our efforts to offer a relaxed and professional atmosphere, we ask that you watch your children at all times while in the salon.
If for any reason you are unsatisfied with services received at Theory Salon, please contact us within 7 days of your service date. We will be happy to address any concern that you may have.
RETAIL RETURN POLICY:
If for any reason you are unsatisfied with any retail purchases made at Theory Salon please contact us within 14 days, and we will be glad to offer you an exchange, or store credit which can be used for future retail purchases.
Due to health regulations, we are not able to offer refunds for the following items: hairbrushes, flat irons, and blow dryers.
In order to provide a relaxing and professional atmosphere, we ask that clients put cell phones on vibrate or turn them off while visiting the salon and avoid using cell phones while we are cutting, coloring, styling, or washing your hair.
Parking is available in the front and back of Theory Salon, along with street parking along Wallace Avenue.
Although we are all animal lovers, due to the Montana State Board of Cosmetology we are unable to allow pets in the salon. However, service dogs are welcome at any time.